Information We Collect
1. Personal Information
- Full Legal Name
- Email Address
- Phone Number
- Date of Birth
- Recognized Sex
This information is collected when you:
- Book an appointment
- Create a patient account
- Complete intake forms
- Submit website feedback forms
2. Health Information (Protected Health Information – PHI)
We collect health related to your care, including:
- Health history and intake information
- Treatment notes
- Diagnosis, assessments, and treatment plans
All health information is considered Protected Health Information (PHI) is handled in accordance with HIPAA regulations.
How I Use Your Information
Your information is used to:
- Provide acupuncture and related healthcare services
- Maintain accurate clinical records
- Schedule and manage appointments
- Send appointment reminders via email and/or text
- Send post-treatment surveys to gather feedback about your experience
- Send occasional informational or marketing emails related to services
- Improve our website and patient experience
You may opt out of marketing communications at any time.
Website Feedback Forms
If you submit feedback through our website:
- Feedback is used solely to improve our services and website
- Providing contact information is optional unless otherwise stated
- Information submitted through feedback forms is never shared with third parties
Insurance Billing & Payment Operations
If you choose to use insurance benefits, certain personal and health information must be shared for billing and reimbursement purposes.
This may include:
- Full legal name
- Date of birth
- Age
- Recognized sex
- Insurance identification information
- Diagnosis and procedure codes required for claims processing
This information is shared only with insurance companies and billing platforms and only for payment and reimbursement purposes.
Your information is never shared beyond what is required and never for marketing or non-billing purposes.
Protection of Health Information (HIPAA)
Your health information is private and confidential.
- PHI is disclosed only as permitted under HIPAA for treatment, payment, and healthcare operations, or as required by law
- Secure electronic communication regarding PHI occurs through:
- The Jane patient portal, or
- Direct phone calls
We do not send or request PHI via email or text message.
Text & Email Communication Disclaimer
If you choose to share health information via text message or email:
- You do so at your own discretion
- We cannot guarantee the security of PHI sent through these methods
- We will never initiate communication involving PHI via text or email
Our phone is password-protected and secured; however, secure communication options are always available through the Jane portal or by phone.
Data Security
We take reasonable and appropriate measures to protect your information, including:
- HIPAA-compliant electronic health records
- Secure practice management software
- Password-protected devices
- Limited access to patient information
While no system can guarantee absolute security, we are committed to maintaining strong safeguards for your data.
Information Sharing
Your information is never sold, rented, or shared with third parties.
Information may be disclosed only:
- For treatment, payment, or healthcare operations
- To insurance companies for billing purposes
- When required by law
- With your explicit written authorization
Your Rights
You have the right to:
- Access your medical records
- Request corrections to your information
- Opt out of marketing communications
- Ask questions about how your information is used or protected
Contact
If you have questions about this Privacy Policy or your information, please contact:
The People’s Pain Clinic
(425)600-5856
contact@thepeoplespainclinic.com